Below you will find some frequently asked questions from our customers before purchasing their piece of jewellery.
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questions before buying

All items we offer are available. If you want to buy products in larger quantities, please contact our customer service by phone or email.
Each of our items is individually photographed with a special camera. The colors shown here represent the color intensity of our chains well. However, depending on the computer setting of your screen, the colors may differ slightly from the original.
Yes, this option can be booked in addition. If you want to send the goods as a gift, you pay a one-time fee of 2.90 euros. Your gift will then be sent by us in a lovingly designed jewelry box.
You have numerous options for paying for your item. We offer the following payment methods: Payment by bank transfer, advance payment, PayPal®, Klarna, purchase on account, instant transfer and credit card. We accept the following cards: Visa®, MasterCard®, American Express®, Maestro®, JCB®, Union Pay®
The transactions completed on Baysillver.de are reliably secured. The so-called lock symbol "https" in the address line displayed above proves that you and your order are optimally secured. With the help of the SSL (Secure Sockets Layer) system, payment security is further reinforced. Furthermore, Baysilver.de guarantees security settings to protect your personal data that you transmit to us.

Shipping and returns

To make it as easy as possible for you. In the event of a return, have we created a personal sample letter for you?

You can find the document for this under the General Terms and Conditions. For legal reasons, you must notify us of the return of goods in writing or by email. From a purchase value of 40 euros, the return shipment is free of charge for you.

Please send us your return to the following address:

Jakob-Kaiser-Str. 4
47877 Willich

Phone: 02154/ 8829330
We strive to process your return as quickly as possible. As a rule, you will get your money back after 14 days at the latest upon receipt of the returned goods. If you make a purchase by credit card, we will send the money to your credit card account and if you pay by PayPal, the amount you have paid will be credited to your PayPal account. In the case of a delivery via Klarna, the money will be transferred back via Klarna.
Yes. Unfortunately, the goods cannot be thrown in the mailbox. Your safety is important to us. Therefore, our packages can only be handed over to you personally. If you are not there at the moment, there is the possibility of the neighbor accepting goods. The receipt of the package must always be signed with the recipient's signature.
Yes, the products ordered from us can be picked up at our office.

Please contact our support when picking up your order. You can then make an appointment to pick up your order.

For security reasons, the following documents must be brought with you when picking up the item:

- the e-mail confirming that the order is ready for collection (printed out or on your smartphone)
- your ID.
Yes, at Baysilver.de we also offer the option of sending your piece of jewelery directly abroad. We accept international payment cards such as Visa®, MasterCard®, American Express®.